Car Buyer USA – BBB® A+ Rating

An essential part of our business, is Car Buyer USA is verified and rated by the Better An essential part of our business is Car Buyer USA is verified and rated by the Better Business Bureau – BBB® with an A+ Rating. We have this because of our honest business practices, we’re insured, and we’re a bonded and licensed company. We’re also a proud member of the National Independent Automobile Dealers Association (NIADA). BBB standards and code of conduct, is embedded throughout our business practices. We buy cars FAST, SAFE, and EASY in every city in all Continental U.S. states. Our 100% digital process has been specifically curated to fit what you need to sell your car quick, your truck quick, your van quick, or your SUV quick from the comfort of your couch. We’re trusted by the BBB®, which proves you can trust us to provide you with straightforward and honest customer service; and we give you the HIGHEST CASH OFFER YOU CAN FIND ANYWHERE ELSE ONLINE. You can see how it works and then get your offer in as little as 20-seconds. We BEAT them ALL.

We have extensive experience and knowledge in the auto industry that allows us to confidently stand behind our promise to pay you the highest cash offer possible, and to beat all other online offers. This includes Carvana, Vroom, and all others; and no other online car buyer is exempt from our promise to you. *Note: the vehicle inspection and CARFAX report may dictate an adjustment on the original offer.

We’ve been accredited with the BBB® since June 13, 2014 now. Do you know they have high standards a business must meet consistently or its rating can drop? We are proud of our A+ rating and we aim to keep it!

Standards from the Better Business Bureau website.

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BBB Accreditation Standards

BBB Accreditation Standards represent standards for business accreditation by BBBs in North America….

...To be accredited by BBB, a business or organization affirms that it meets and will abide by the following standards:

1. Build Trust

   Establish and maintain a positive track record in the marketplace.

   1. Be actively selling products or services for at least six months prior to application or have previously operated a similar business with an eligible business performance track record.
   2. Fulfill all competency and trade licensing requirements.
   3. Be free from government action that demonstrates a significant failure to support BBB ethical principles. BBB evaluates the action and makes a determination on adherence to this standard based on the nature of the violation and the extent of harm it caused or is alleged to have caused, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action.
   4. Maintain at least a B rating in all company-owned locations and its headquarters.
      
      
2. Advertise Honestly

   Follow established legal and ethical advertising and selling practices, including, but not limited to, the BBB Code of Advertising.

   1. Work with BBB and agree to modify, substantiate or discontinue advertising and selling practices when recommended.
   2. Use the BBB trademark and BBB affiliation statements under license and as outlined in usage policies then in effect.
      
      
3. Tell the Truth

   Honestly represent products and services, including clear and prominent disclosures of all material terms.

   1. Be clear in all written and verbal representations and include all relevant facts in all transactions.
      
      
4. Be Transparent

   Openly identify the nature, location, and ownership of the business, and clearly and prominently disclose all material facts that bear on a customer's decision to buy.

   1. Upon request, promptly provide BBB with all information requested to ensure adherence to BBB standards.
   2. Clearly and prominently provide to customers:
      • direct and effective means to contact the business
      • the business' return/refund policy
      • any recurring commitment into which the customer may be entering, including automatic renewals, payments or other financial commitments.
      • total cost of the transaction, including tax, shipping and handling, and other related charges prior to completion of the transaction
      • any known delays or shortages of stock
      • a receipt summarizing the transaction after the purchase
        
        
5. Honor Promises

   Fulfill all contracts, commitments and representations.

6. Be Responsive

   Address disputes forwarded by BBB quickly and in good faith.

   1. Provide a response to each complaint that:
      • Is professional,
      • addresses all significant issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
   2. Participate in mediation, arbitration or other dispute resolution services as requested by BBB.
   3. Honor any settlements, agreements or decisions reached as an outcome of a dispute resolution process.
   4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
      
      
7. Safeguard Privacy

   Protect any data collected against unauthorized disclosure and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

   1. Disclose handling practices for personal information, including but not limited to:
      • what information is collected;
      • how it is used;
      • with whom it is shared;
      • how it can be corrected;
      • how it is secured;
      • how policy changes will be communicated; and
      • how to address concerns over misuse of personal data.
   2. Ensure sensitive data (credit card, bank account numbers, Social Security/Social Insurance number, salary or other personal financial or health information) is collected and transmitted via secure means. Businesses will comply with applicable legal requirements and industry standards for the protection and proper disposal of all sensitive data, both online and offline.
   3. Respect customer preferences regarding contact by telephone and e-mail, and remedy the underlying cause of any failure to do so.
      
      
8. Embody Integrity

   Approach all business dealings, marketplace transactions and commitments with integrity, good faith and intent to do what is reasonably expected.

   1. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of, BBB or its accredited businesses.

Please also refer to BBB Business Partner Code of Conduct

Effective 06/01/2020

”

Ready to sell your car quick? We buy cars FAST, SAFE, and EASY. See how it works and get your no obligation cash offer in as little as 20-seconds.

There’s also a code of conduct a business must adhere to or risk losing their rating. You can click on the link located at the bottom to view all the mandatory requirements, but these are the summary of expectations.

BBB® Business Partner Code of Conduct

1. Start With Trust
2. Maintain Legal and Regulatory Compliance
3. Advertise Honestly
4. Safeguard Data and Privacy
5. Embody Integrity
6. Report Violations of the Code

Remember…

1. We beat any online car buyer business.
2. Our digital process is customized to your needs.
3. If your vehicle has a lien, no problem. We will still buy your car, but DO NOT pay your car off before your next payment. We will buy your car and handle the payoff. By doing it this way you don’t have to wait up to 8-weeks for your new clean title before you can sell your vehicle legally. When we buy it with a bank note on it, we will be the ones responsible to wait up to 8-weeks for the clean title before we can sell it. Let us take on the hassles and headaches that follow.
4. If your car is impounded, no problem. We will still buy your car.
5. If you have lost the vehicle title, no problem. If you are listed as the legal owner, we work with you and we will still buy your car.
6. You can see how it works before you enter your vehicle information into our short form.
7. Once you’ve completed our short form, you get a high cash offer in as little as 20-seconds.
8. One of our agents will contact you to schedule your vehicle inspection.

When our customers refer family and friends to us, as an essential part of our business the BBB® is a valuable resource for information. We are very proud to be verified and of our A+ rating; we work diligently to keep it through honesty, transparency, with superior customer service that keeps you in mind from “hello” to “thank you for your business.” You can trust Car Buyer USA is insured, bonded, and a licensed business; and we’re a proud member of the National Independent Automobile Dealers Association (NIADA). We buy cars FAST, SAFE, and EASY in every city in all Continental U.S. states. Our 100% digital process has been customized to fit what you need to sell your car quick, your truck quick, your van quick, or your SUV quick; all from the comfort of your home. Once we schedule your vehicle inspection you’re on the road to cash in the bank. We’re trusted by the BBB® (profile link at bottom) which proves you can trust us to provide you with straightforward and honest customer service, and the HIGHEST QUOTE YOU’LL FIND ANYWHERE ELSE ONLINE. We BEAT them ALL. See how it works and then get your 20-second offer now.

Car Buyer USA BBB® Profile
BBB® Accreditation Standards
BBB® Business Partners Code of Conduct